Terms of Service

Last Updated: 2026-06-20

1. ACCEPTANCE OF TERMS

By accessing and using this website and purchasing from us, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not make a purchase or use our services.

These Terms of Service ("Terms") govern your use of our website (the "Website") and the purchase of products (the "Products") from SnapCrew Studio ("we," "us," "our," or "Company").

2. COMPANY INFORMATION

Business Name: SnapCrew Studio
Email: support@snapcrew.studio
Website: www.snapcrew.studio

3. PRODUCT INFORMATION & AVAILABILITY

3.1 Product Descriptions

  • We strive to provide accurate descriptions, images, and pricing for all products
  • Images shown are representative and may vary slightly from actual products due to lighting, screen display, and manufacturing variations
  • Colors may appear differently depending on your device's screen settings
  • We reserve the right to correct any pricing errors or inaccuracies

3.2 Availability

  • All products are subject to availability
  • We will notify you immediately if a product becomes unavailable after you place an order
  • In such cases, we will offer a full refund or alternative product

3.3 Product Quality

  • All products are inspected before shipment
  • We are not responsible for normal wear and tear after you receive the product
  • Any manufacturing defects should be reported within 14 days of receipt with photographic evidence

4. ORDERING & PAYMENT

4.1 Order Placement

  • By placing an order, you are offering to purchase our products
  • We have the right to accept or reject any order at our discretion
  • An order is only confirmed when you receive a confirmation email from us

4.2 Payment

  • We accept payment through Stripe, PayPal, and other payment methods displayed at checkout
  • Payment must be completed in full before your order is processed
  • All prices are displayed in USD unless otherwise stated
  • Prices may change without notice, but changes will not affect orders already placed

4.3 Payment Security

  • All payment information is encrypted and secure
  • We do not store full credit card details
  • By providing payment information, you warrant that you are authorized to use that payment method

4.4 Currency & Taxes

  • All prices are in USD
  • The price displayed includes VAT/sales tax where applicable in the US
  • Additional taxes may apply in your state; you are responsible for any taxes owed

5. SHIPPING & DELIVERY

5.1 Shipping Locations

  • We currently ship to the United States only
  • We do not ship to US territories, military bases (APO/FPO), or addresses outside the continental US without prior approval

5.2 Shipping Label & Tracking

  • You will receive a tracking number via email once your order ships
  • You can track your package through the carrier's website using this number
  • Please allow 24-48 hours for tracking information to appear in the carrier's system

5.3 International Shipping Customs & Duties

  • All orders shipped internationally are subject to customs inspection
  • Customers are responsible for any import duties, taxes, or customs fees
  • We will provide a Commercial Invoice with accurate product values
  • You may be contacted by customs authorities regarding your shipment
  • Delays due to customs clearance are beyond our control

5.4 Lost or Damaged Packages

  • Risk of loss transfers to you once the package is handed to the carrier
  • For lost packages: If your package does not arrive, please contact us within 30 days with your tracking number. We will work with the carrier to file a claim
  • For damaged packages: If your package arrives damaged, please:
    1. Do not discard the package or packaging
    2. Take clear photos of the damage
    3. Contact us within 14 days with photos and your order number
    4. We will work with the carrier and provide a replacement or refund
  • Insurance claims may take 30-60 days to resolve

5.5 Shipping Address

  • You are responsible for providing a correct and complete shipping address
  • We are not responsible for packages delivered to incorrect addresses provided by you
  • If your address is incomplete or incorrect, contact us immediately; we may be able to intercept the package

6. RETURNS & REFUNDS

6.1 Return Window

  • Returns are accepted within 30 days of delivery
  • Items must be unused, unwashed, and in original packaging with all tags attached
  • Returns requested after 30 days will not be accepted

6.2 Return Process

  1. Contact us at support@snapcrew.studio with your order number
  2. Provide clear photos of the item and reason for return
  3. We will provide return shipping instructions
  4. Ship the item back to us (return shipping costs are your responsibility)
  5. Once received and inspected, we will issue a refund

6.3 Return Shipping Costs

  • Return shipping costs are the customer's responsibility
  • We recommend purchasing return shipping insurance if available

6.4 Refunds

  • Refunds are issued within 7-10 business days of receiving and inspecting returned items
  • Refunds are processed to the original payment method
  • Shipping costs are non-refundable (original shipping fee)
  • Exchange orders are subject to shipping costs for the new shipment

6.5 Non-Returnable Items

  • Items marked as final sale
  • Clearance or discounted items (unless defective)
  • Items with signs of wear or damage from customer use
  • Items requested outside the 30-day window

6.6 Defective Items

  • If an item is defective or arrives damaged, contact us immediately
  • We may issue a full refund or send a replacement without requiring return (at our discretion)
  • You must provide photographic evidence of the defect

7. PRODUCT WARRANTIES

7.1 Limited Warranty

  • We warrant that products are free from manufacturing defects at the time of delivery
  • This warranty covers defects in materials and workmanship for 30 days from delivery
  • This warranty does NOT cover:
    • Normal wear and tear
    • Damage from misuse, abuse, or improper care
    • Damage from accidents, drops, or external causes
    • Modifications or repairs by third parties

7.2 Warranty Claims

  • To claim warranty coverage, contact us with:
    • Order number
    • Detailed description of the defect
    • Clear photographs of the defect
  • We will assess the claim and determine if replacement or refund is appropriate

7.3 Disclaimer

  • EXCEPT AS EXPRESSLY STATED ABOVE, WE MAKE NO OTHER WARRANTIES, EXPRESS OR IMPLIED
  • Products are sold "as-is" unless otherwise stated
  • We are not responsible for product performance or fitness for a particular purpose

8. LIMITATION OF LIABILITY

8.1 Exclusion of Damages

To the maximum extent permitted by law, we are not liable for:

  • Direct, indirect, incidental, special, or consequential damages
  • Loss of profits, revenue, data, or business opportunities
  • Any damages arising from your use of our products or website
  • Delays in shipping or customs issues
  • Product quality or performance issues beyond our warranty

8.2 Liability Cap

Our total liability to you for any claim shall not exceed the amount you paid for the product in question.

8.3 Force Majeure

We are not responsible for failures due to:

  • Acts of God (natural disasters, war, terrorism)
  • Government actions
  • Pandemics or epidemics
  • Carrier failures (customs delays, lost packages)
  • Other circumstances beyond our reasonable control

9. PRODUCT USE & RESPONSIBILITY

9.1 Customer Responsibility

  • You are responsible for how you use and care for products after delivery
  • Misuse, negligence, or improper storage voids warranties
  • You assume all risks associated with product use

9.2 Age Restrictions

  • Some products may be restricted to ages 18+
  • You warrant that you are old enough to make legal purchases in your jurisdiction
  • You are responsible for complying with all local laws regarding product use

9.3 Prohibited Uses

  • You may not use our products for illegal purposes
  • You may not resell our products for commercial purposes without permission
  • You may not use our products in a manner that violates others' rights

10. INTELLECTUAL PROPERTY RIGHTS

10.1 Website Content

  • All website content, images, logos, and text are our property or licensed to us
  • You may not reproduce, distribute, or modify any content without permission
  • Unauthorized use of our intellectual property is prohibited

10.2 Product Reviews & User Content

  • You retain ownership of any reviews or content you submit
  • By submitting reviews, you grant us a non-exclusive, royalty-free license to use them
  • We reserve the right to remove any inappropriate or false reviews

11. PRIVACY & DATA PROTECTION

11.1 Data Collection

  • We collect information necessary to process your order (name, address, email, payment info)
  • This information is used solely for order fulfillment, communication, and fraud prevention
  • We will never sell your data to third parties

11.2 Privacy Policy

  • For detailed information about how we handle your data, please review our Privacy Policy
  • By making a purchase, you consent to data collection as described in our Privacy Policy
  • You may opt out of marketing emails at any time

11.3 Security

  • We use encryption and secure servers to protect your information
  • However, no online transmission is 100% secure
  • You provide information at your own risk

12. USER ACCOUNTS

12.1 Account Responsibility

  • You are responsible for maintaining the confidentiality of your account credentials
  • You are liable for all activities under your account
  • You must notify us immediately of any unauthorized access

12.2 Account Termination

  • We reserve the right to suspend or terminate your account for:
    • Violations of these Terms
    • Fraudulent activity
    • Abusive behavior toward staff
    • Excessive returns or chargebacks

13. PROHIBITED ACTIVITIES

You agree NOT to:

  • Use the website for illegal purposes
  • Engage in fraud or misrepresentation
  • Harass, abuse, or threaten our staff or other customers
  • Attempt to hack, reverse engineer, or compromise the website
  • Post spam, malware, or harmful content
  • Scrape or automatically download website content
  • Engage in price arbitrage or reselling without permission
  • File false claims or chargebacks

14. CHARGEBACKS & FRAUD

14.1 Chargeback Policy

  • Filing a chargeback without contacting us first violates these Terms
  • If you have a dispute, contact us at support@snapcrew.studio
  • We will work to resolve any legitimate issues
  • Fraudulent chargebacks will result in account termination

14.2 Fraud Prevention

  • We reserve the right to verify your identity or request additional information
  • We may cancel suspicious orders
  • Repeated fraudulent activity may be reported to authorities

15. MODIFICATIONS TO TERMS

15.1 Right to Modify

  • We reserve the right to modify these Terms at any time
  • Changes will be posted with an updated "Last Updated" date
  • Your continued use of the website constitutes acceptance of modified terms
  • For material changes, we will notify you via email

15.2 Notification

  • It is your responsibility to review these Terms periodically
  • We are not obligated to notify you of every change

16. THIRD-PARTY SERVICES

16.1 Payment Processors

  • Payment processing is handled by third parties (Stripe, PayPal, etc.)
  • We are not responsible for their security practices or disputes with them
  • Billing disputes should be directed to your payment provider

16.2 Shipping Carriers

  • Shipping is handled by third parties (DHL, FedEx, USPS, etc.)
  • We are not responsible for:
    • Carrier delays or mishandling
    • Loss or damage in transit
    • Customs issues
    • Carrier service quality
  • File claims directly with the carrier for carrier-related issues

16.3 Links to Third-Party Sites

  • Our website may contain links to third-party websites
  • We are not responsible for their content or policies
  • Use of third-party sites is at your own risk

17. DISPUTE RESOLUTION & GOVERNING LAW

17.1 Governing Law

  • Your consumer rights under your local laws may apply
  • If you are a US consumer, your state's consumer protection laws may provide additional protections

17.2 Jurisdiction

  • For US consumers, you may have the right to pursue claims in small claims court or through arbitration under US law

17.3 Dispute Resolution Process

Before pursuing legal action:

  1. Contact us at support@snapcrew.studio with a detailed description of the issue
  2. Allow 15 business days for us to respond
  3. Good faith negotiation will be attempted
  4. If unresolved, arbitration or legal action may be pursued

17.4 Arbitration Clause (Optional - include if applicable)

  • For US consumers: You agree to resolve disputes through binding arbitration rather than court litigation
  • Exceptions: Small claims court claims are permitted
  • Arbitration is conducted under [AAA or other provider] rules

18. CONTACT INFORMATION FOR DISPUTES

For any disputes or questions:

📧 Email: support@snapcrew.studio
⏰ Response Time: Within 24-48 business hours
🕐 Business Hours: Monday-Friday, 9:00 AM - 5:00 PM

19. SEVERABILITY

If any provision of these Terms is found to be unenforceable or invalid, that provision will be modified to the minimum extent necessary to make it valid, and the remaining provisions will continue in effect.

20. ENTIRE AGREEMENT

These Terms of Service, together with our Privacy Policy and any other policies posted on our website, constitute the entire agreement between you and us regarding your use of the website and purchase of products. Any prior agreements, understandings, or negotiations are superseded by these Terms.

21. WAIVER

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it in the future.

22. SURVIVAL

The following sections will survive termination of these Terms:

  • Limitation of Liability
  • Intellectual Property Rights
  • Dispute Resolution
  • Governing Law
  • Any payment obligations

23. INDEPENDENT CONTRACTORS

You and we are independent parties. Nothing in these Terms creates a partnership, agency, employment, or joint venture relationship.

24. NO ASSIGNMENT

You may not assign or transfer your rights under these Terms without our consent. We may assign our rights to affiliates or successors.

ACKNOWLEDGMENT

BY MAKING A PURCHASE, YOU ACKNOWLEDGE THAT:

✓ You have read and understood these Terms of Service
✓ You agree to be bound by these Terms
✓ You are at least 18 years old
✓ You have the legal right to make purchases in your jurisdiction
✓ All information provided is accurate and truthful
✓ You understand the risks of international shipping
✓ You are responsible for import duties and customs fees

QUESTIONS?

If you have questions about these Terms of Service, please contact us at support@snapcrew.studio

We appreciate your business!

SnapCrew Studio
2026-06-20